Trust Center
At Ovaloop, protecting customer data and maintaining reliable services are fundamental to our mission of helping businesses operate efficiently. This Trust Center provides an overview of our security, privacy, and operational practices.
1. Data Ownership
Customer business data remains the property of the customer.
Ovaloop does not sell customer data.
Customers maintain ownership of:
•Inventory records
•Sales records
•Financial records
•Customer information
•Supplier information
•Business reports
2. Data Protection
Ovaloop implements reasonable technical and organizational safeguards designed to protect customer information.
Security controls may include:
•Access controls
•Authentication mechanisms
•Audit logging
•Monitoring systems
•Encryption where appropriate
•Secure development practices
3. Infrastructure Security
Ovaloop utilizes reputable cloud infrastructure providers and follows security best practices designed to maintain service reliability and data protection.
4. Access Control
Access to customer information is restricted to authorized personnel with legitimate business requirements.
Access is granted on a least-privilege basis.
5. Privacy Commitment
Ovaloop is committed to protecting customer and personal information.
We do not sell customer data to third parties.
•For additional information, please review:
•Privacy Policy
•Data Processing Agreement
•Cookie Policy
6. Backups & Recovery
Ovaloop maintains backup and recovery processes designed to support business continuity.
Backups are periodically performed and retained according to operational requirements.
7. Availability
Ovaloop targets high platform availability and monitors critical systems to support reliable operations.
Additional information can be found in our Service Level Agreement.
8. Incident Management
Ovaloop maintains processes for:
•Detecting incidents
•Investigating incidents
•Containing threats
•Restoring services
Where appropriate, affected customers may be notified of significant incidents.
9. Compliance
Ovaloop is committed to complying with applicable laws and regulations governing data privacy and security.
These may include:
•Nigeria Data Protection Act (NDPA)
•Applicable contractual obligations
•Industry best practices
10. Responsible Disclosure
Security researchers who discover potential vulnerabilities are encouraged to report them responsibly.
Reports may be submitted to support@ovaloop.com.
11. Contact Information
If you have any questions or concerns regarding our trust, privacy, or security practices, please contact us:
•Email: support@ovaloop.com